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MANAGED SERVICES

Service Management

Datamatics Technologies Managed Services takes on your production, database and Analytics platform support, operations, and lifecycle development responsibility for the entire analytic ecosystem (including Oracle, Teradata, Microsoft SQL Server, open-source Hadoop, Business Intelligence, Data Integration, analytic applications and its cyber security operations).

Value Proposition

Providing real business value from your data and analytics, requires an Analytic Ecosystem that is reliable, sustainable, and highly available. Datamatics Technologies delivers world class development and operations.

Differentiated Service Levels to fit your needs

Managed

  1. DMT responsible for Operational SLAs for one or more elements of the Analytic ecosystem
  2. Ops for DBA/Perf, Vantage, BAR, TD Apps, BI, DI
  3. Process is outsourced to DMC and we manage day-to-day activities; may be sold as a Service
  4. Can include IaaS/PaaS
  5. DMT may front-end other organizations (TD/3rd)
  6. Shared accountability for security

Client Directed

  1. DMT provides resources for one or more elements of the operations
  2. Can be Cyber Security, Database Administrator, System Administrator, Platform Admin, BAR, DI, BI
  3. Security and access remain responsibility of customers
    (i)-they provide us with logins
    (ii)-they maintain the access logs
Operational Support

Our consultants can support your Data and Analytics platform operations to ensure continuity of your business operations and ensure compliance of business service agreements by administration, monitoring and support of any RDBMS and Open Source Platform Services.

DevOps

Our consultants can help you setup DevOps for your data platform to enable seamless delivery lifecycle for your data integration needs and serve business requirements through continuous integration and operationalization.

Prepare: Data to Analytic Dataset

Build: Model Development to successfully trained model outcome

Operationalize: Model outcome to operationalization for both batch and real-time consumption. Continuous deployment through incremental releases

Applications Support

Our consultants can support you in running your Data and Analytics operations to ensure continuity of your business operations while also ensuring the compliance of your business service level agreements by job monitoring, enhancements and ongoing application support for your analytic applications.

Analytics Ops

A perfect blend of our consulting/delivery team can help you setup Analytics Operations to enable seamless delivery lifecycle for your business use cases and ensure continuous operationalization.

Services Transition Process

Focus

  • Assimilate customer processes,systems and ops baseline
  • Knowledge transfer for Production readiness

Standardized Deliverables

  • Welcome Kit
  • Transition Schedule and Status
  • Standardized Operations Manual
  • Transition Planning (including scoping validation, and project plan development)
  • Set up of required infrastructure (including VPN, communications etc)
  • Getting documentation of existing data warehouse environment architecture
  • Assimilation and adaptation, and documentation of customer processes (e.g. incident management, etc)
  • Initial run book documentation for service functions to be provided under Managed Services
  • Set up of required software/tools and alerting
  • Documentation of Applications and Managed Service reporting requirements
  • Assembly of a draft Operations Manual
  • Integrated testing of the Operations processes, communications infrastructure, and human interaction touchpoints.
  • Finalization of the Operations manual after a successful test cycle
  • Certification of readiness to begin production operations.